As Visitor Experience Manager you will inspire staff and volunteers in establishing high quality standards in visitor experience, audience engagement, operational management and commerciality.

You will work with the other Visitor Experience Managers in leading a team of staff and volunteers, having day to day duty management responsibility for the operation of the site. This will include visitor experience, catering, retail and estate-wide operations and events.

Location: Windermere Jetty Museum of Boats, Steam and Stories and Blackwell, The Arts & Crafts House depending on work requirements. *

Reporting to: 

Line Management:

Chief Operating Officer

Visitor Experience Front of Ho.use Team, including Reception, Tea Room, Estates and volunteers

* You will have a lead nominated site, and as part of the Visitor Experience Management team will work at our alternative site on a regular basis

£20k – £22k, depending on experience.  Full-time or part-time.


How to apply and the selection process: You must complete an application form available to download from the Lakeland Arts website in Word and PDF formats.  You may attach a covering letter but please don’t send pictures or photographs.  Sorry, but they don’t accept CVs.


Deadline for receipt of applications: This vacancy closes at 9.00am on Monday 17 February 2020.  Unfortunately, any forms received after this time won’t be accepted.

Your completed application form should be returned by one of the following methods:

By email:

Please note that their email servers will not accept emails larger than 10MB.

By post: Human Resources, Lakeland Arts, Blackwell, The Arts & Crafts House, Bowness-on-Windermere LA23 3JT

Interviews will be held during February or March 2020.

See PDF link/doc below for further details inc full job specification.

Closing date
Job type
Job location
North West
Contact email